Check-ins, appointments, fair turns, and rewards—working together while you work with your client.
One minute. The whole salon, connected.
Every question pulls someone away from a client. Quen keeps the answers within reach.
Who’s available? Who can do the service? Who has an appointment coming up? Quen keeps track before offering the next client.
An estimated wait, based on the queue and the team working today. Right on the check-in screen.
The color, the shape, the little details. Private notes and photos help the next technician pick up where the last visit left off.
A phone number finds the booking. Upcoming appointments are factored into the queue, using the timing rules you set.
No clipboard. No shouting across the room. No sticky note on the mirror.
Phone number, service, favorite tech. First-timers add their name and can join VIP.
On the customer iPad ↓When it’s her turn, the available, eligible technician can take her. Requests still respect the queue.
On the technician’s phone ↓Add or remove services during the visit. Save private notes and up to five photos for next time.
In the client’s visit ↓Confirm the services and final amount. Record Customer Paid after collecting payment. Eligible VIP points update with the visit.
Keep your existing card reader ↓See who’s waiting, who’s busy, and what’s coming next—without walking around to ask.
Technicians see their own service totals. Other technicians’ amounts stay private.
Large buttons guide customers through check-in. Internal notes and technician earnings stay off the customer screen.
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Requests, service skills, breaks, and upcoming appointments all affect the next turn. Quen keeps track, so you don’t have to.
Add your name, address, phone number, and hours. Upload a menu photo, then check the prices and adjust suggested service times.
Set up your own technician profile if you take clients. Add your team, their services, and days off.
Choose whether to offer VIP rewards. Then open the salon: today’s team starts, and the customer iPad is ready.
Give VIPs something to come back for. Give everyone a reason to choose your slowest hours. You decide what to offer, when it runs, and what customers need to spend.
VIPs earn points on eligible spending and redeem them on a future visit. Create reward levels that give customers something to work toward. You control how points are earned and what they’re worth.
Saturday is busy. Tuesday morning has empty chairs. Give customers a reason to come when you have room: double points, $5 off $50, or another offer you choose. Limit it to specific days and hours instead of discounting the whole week.
Balances stay with the customer. At checkout, the technician sees available rewards, chooses a redemption with the customer, and Quen calculates eligible points and promotions. You can see the discounts recorded for the day.
Still to come: automatic win-back texts and offer suggestions.
Most salon owners aren’t sitting at a front desk. They’re at a station while the phone rings and the waiting area fills up. Quen puts the day’s moving parts in one place, so they can keep taking care of the person in their chair.
Use an iPad for customer check-in, your team’s phones, and a laptop or iPad for the owner view. If you already have those devices, you don’t need dedicated Quen hardware. Quen runs in the browser and needs an internet connection.
Yes. Everyone picks their own language, English or Tiếng Việt, and it applies to their own screen.
During setup, choose “I also take clients” and add the services you perform. You’ll have your own technician card, marked “You”, and take turns alongside your team. From the same owner screen, you can accept and finish your clients while keeping an eye on the queue, appointments, and the rest of the salon.
We do not process payments and have no plans to facilitate them. Keep using your existing card reader or payment method. After collecting payment, tap “Customer Paid” in Quen to record the total and update eligible VIP points.
VIP members can opt into appointment reminders and marketing or promotional texts from your salon. Joining VIP alone does not sign them up for marketing messages: customers choose whether to receive them and can opt out. Messaging must be activated for your salon before texts can be sent.
Request a demo. We’ll walk through your salon’s setup, menu, team, and devices, then plan your rollout with you.
Owners see salon totals. Technicians see their own totals. Customer notes and photos stay off the customer iPad. Our Privacy Policy explains how information is used and shared.
Quen needs an internet connection. If it drops, keep a temporary written record and enter the updates when service returns. Quen does not currently offer offline check-in or booking.
Tell us about your salon. We’ll call or text within one business day to arrange your personal demo, in English or Tiếng Việt.